DMRC-CRA

 DMRC-CRA (CUSTOMER RELATIONS ASSISTANT) Exam

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Delhi Metro Rail Corporation (DMRC) is a joint venture company with equity contribution from Govt. of India and Govt. of National Capital Territory of Delhi. Delhi Metro Rail Corporation is a metro serving Delhi and the NCR regions. Delhi Metro Rail Corporation Ltd. (DMRC) invites applications from dynamic, young, and motivated persons of Indian Nationality for the post of Customer Relations Assistant in Delhi. This is one of the prestigious posts in Delhi Metro Rail Corporation.

Age: -
Age limit of the applicants should be 18 to 28 Years (i.e. born not earlier than 2.7.1981 and not later than 1.7.1991).

Educational Qualification:-
Applicants should have three years graduation course in any discipline from a Govt. Recognized University, with minimum 50% marks and computer literacy (Certificate in Computer Appreciation Course of a minimum 6 weeks duration course from reputed Computer Training Institute.

Job profile:- CRA entails interaction with the commuters at Customer Care Centres (CCC) and looking after the affairs of Metro Stations including operation control centres in shift duty including night shift.

Selection process includes four phases:-
1. Written examination (Two papers).
2. Personal Interview.
3. Psycho Test.
4. Medical Examination in A-1 Category.

Syllabus for Entrance Exam for the post of Customer Relations Assistant in DMRC:-

  • Paper:1
    General English
    Comprehension test, Common Errors, Cloze Test, Jumbled Sentences, Synonyms Antonyms, and Sentence Improvement.

    General Awareness
    Traditional General Awareness, Non Traditional General Awareness, History & Culture, Geography, Economy, Finance & Commerce, and General Science.

    Logical Ability
    Verbal Section , Alphabet ,Analog & Similarity , Classification, Arranging words in meaningful order, Coding – Decoding , Series, Blood Relationship ,Symbols & Notations, Distance & Direction , Schedule Date / Time / Day, Venn Diagram ,ranking / arrangement, Statement & Assumptions ,Statement & Conclusions ,Syllogism , Cube & Dice ,Trends & Operations ,Problem Solving ,Non Verbal Section ,Series ,Classification ,Analogy ,Paper Folding & Cutting ,Water Image & Mirror Image.

    Quantitative Aptitude Cube and Dice root, Number System ,Square & Square root, Simplification ,Surds & Indices, HCF & LCM ,Average , Percentage ,Ratio & Proportion , Partnership , Allegation or Mixture ,Time and Work ,Time and Distance , ,Compound Interest, Simple Interest, Area of Plane Figures, Volume and Surface Area ,Geometry (Lines and Angles) ,Polygons, Quadrilaterals , Circles ,Measurement of Angles , Height & Distance.
  • Paper:2
    It will consist of subjective type questions on Comprehension, Paragraph Writing, Essay and questions on Science & Technology matter, in English Medium to judge the applicant's comprehension skills & test of English language.

    NOTE:
    1) Paper-I and Paper-II, to be held on the same day in the same centre.
    2) Those applicants who clear the written examination will be called for psycho test, interview and medical examination.

    1) 1/3rd marks will be deducted for every wrong answer.
    NAM INSTITUTE provides you the coaching for:
    Coaching Duration: 3 Months (Weekdays) Or 4 Months (Weekends)
    Coaching Mode: Weekdays (Mon-Fri) Or Weekends (Saturday-Sunday)
    Class Duration: 3 Hours/day for Weekdays Or 5 Hours/day for Weekends